This Privacy Policy applies to all personal information collected by the Food Allergy & Intolerance Dietitians via the website located at https://www.faid.com.au. This policy is in use as of the 19th of July 2023. 

 

Food Allergy & Intolerance Dietitians, ABN 13 887 576 057, complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records and Information Privacy Act 2002 (NSW). We take the protection of your personal information seriously. 

 

1. What is “personal information”

1. The Privacy Act 1988 /(Cth) currently defines “personal information? As meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

   1. whether the information or opinion is true or not; and

   2. whether the information or opinion is recorded in a material format or not.

2. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subjected to this privacy policy. 

 

2. What information do we collect and how do we collect your personal information

The kind of personal information that we collect from you will depend on how you use the website. We collect personal information for the purposes of delivering our products and services. We may collect information through the FAID website located at www@FAID.com.au or in the course of providing our Services via Telehealth, verbally and/or in writing from time-to-time.

We collect personal information:

1. from our clients – when they request an appointment for the purposes of dietary advice;

2. when we receive enquiries through the Website or when the Website is otherwise accessed or used;

3. when we receive enquiries via email; and

4. from third party service providers – when they are engaged to supply Services to us (such as professional services), provide information to us or invoice us for the provision of services.

 

The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us, and may include your full name, email address, postal or residential address, age, height, weight, exercise levels, biochemistry, medical history, medication and supplement use and any current medical conditions. It may also include billing information and other personal information, including details of your current health care providers, and from time-to-time, health information about you from our other health care providers. If you do not provide us with all the information we request, we may not be able to deliver our Services.

 

We also collect cookies from your computer, which enables us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies. 

 

3. Purpose of collection 

1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website. 

2. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed form time to time to maintenance and support personnel acting in the normal course of their duties. 

3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature. 

4. Some personal information we collect may include health information. We collect health information from clients for the purposes of providing dietary advice. This enables us to safely, appropriately and accurately provide our Services and assess the needs of our client in the provision of our Services and to generally assist in optimising the quality of our service.

 

 

4. Consent and Authorisation

By engaging us or registering your details on our Website, and/or using our Website or supplying information or documents to us or otherwise engaging our Services, you consent to us collecting, using and disclosing your personal information (including health information) for the purposes specified in this Privacy Policy.

 

5. Use

We may use any personal information collected (excluding health information) to provide our Services, operate the Website, respond to feedback and complaints, communicate with third party service providers, develop new Services, or if needed to enforce our Terms of Service with you. 

If you are a third-party service provider, we will use your personal information to email you to accept your offer to provide Services, correspond with you in relation to the provision of Services and to pay your invoices.

In all cases, unless you have opted out, you consent to us using your personal information (excluding health information) for direct marketing purposes in order to tell you about our Services. We may contact you by mail, telephone, email or SMS to market our products and Services. We will always give you the opportunity to opt out of receiving any future direct marketing correspondence.

 

6. Health Information

We comply with the Health Privacy Principles in the collection, use and disclosure of all health information. We may collect your health information:

1. from our clients when they request an assessment for the purposes of dietary advice, and/or purchase an associated package;

2. from the health care providers of our clients in accordance with the authorisation contained in this Privacy Policy;

3. as necessary for the provision of our Services, but only as necessary for the provision of our Services, or as otherwise in accordance with your consent, or as may be required by law including Court order;

4. only from you (or from someone authorised by you) (including your caregiver if you have one);

5. with care, taking reasonable steps to ensure your information remains confidential and that any persons we disclose it to in accordance with this Privacy Policy are also required to keep it confidential;

6. with accuracy, on the basis that you may at any time request a copy of the health information that we hold by emailing us at FAID – hello@FAID.com.au. In the event our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.

 

 

7. Disclosure and sharing

We may disclose personal information (excluding health information) to third parties for purposes associated with your purchase of our Services and to third party service providers we engage to help us deliver our Services and for marketing purposes. We will only disclose personal information to additional third parties with your consent or if permitted or authorised to do so by law. Some places outside of Australia may have inadequate data protection laws or may offer differing levels of protection of personal information which are not as high as in Australia. By submitting personal information to us, you acknowledge that, provided we have used your personal information in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties located overseas who receive and process your data.

We may disclose your health information to your health care providers in accordance with the provision of our Services and as authorised by you under this Privacy Policy.

 

8. Data security and quality

We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.

To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.

 

9. Cookies

We may use “cookies”; technology to store data on your computer using the functionality of your browser. Many Websites do this because cookies allow the Website publisher to do useful things like find out whether the computer has visited the Website before.

You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to our Website.

In the course of serving advertisements to our Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy but is subject to their own respective privacy policies.

 

10. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. You can request, and we will provide you with access to, any personal information we hold about you (including any health information) (subject to any applicable legal exceptions). If you would like to obtain such access, please contact us as set out below. 

Where our records are found to be inaccurate, we will promptly rectify any inaccuracies based on the further information you provide. If you would like to make such a correction, please contact us as set out below.

 

11. Complain procedure

Please also let us know if you have any concerns or complaints concerning the manner in which we maintain the privacy of your personal information, so that we can address them. Please contact us as set out below. All complaints will be considered by the Food Allergy & Intolerance Dietitians and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner. 

 

12. Transfer in certain circumstances

If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, in our sole discretion, we may transfer, sell or assign personal information collected to one or more relevant third parties.

 

13. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

14. Changes to this Privacy Policy

This Privacy Policy forms part of our Terms of Service and therefore the agreement between you and us (either in your capacity as a client or a third-party service provider). We may from time to time, amend this Privacy Policy, in whole or part, in our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our website. Depending on the nature of the change, we may announce the change on our website (if we have your email address). However, in any event, by continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our Services.

 

15. How to contact us about privacy

If you have any questions, or if you wish to request access to your personal information, correct or update you details, or if you have a complaint about our privacy practices, please contact us through hello@FAID.com.au

For further information on privacy rights, go to www.privacy.gov.au

 

For further information on the Health Records Act, go to: https://www2.health.vic.gov.au/about/legislation/health-records-act

http://www.health.vic.gov.au/hsc/downloads/hppextract.pdf